Warranty
FOREVER SUPPORT WARRANTY
MuscleFLO Ltd warranty obligations are limited to the terms set forth below:
- MuscleFLO Ltd provides warranties for its products for a lifetime from the date of original retail purchase, provided that all warranty guidelines are met.
- If a defect exists, MuscleFLO Ltd shall exchange the product with a new product.
- A replacement product assumes the remaining warranty of the original product.
- When a product is exchanged, any replacement product becomes your property, and the replaced Product becomes MuscleFLO Ltd property.
- In no event shall our liability exceed the value of the product in question.
- Exclusions and Limitations
6.1. This FOREVER SUPPORT WARRANTY applies only to products manufactured by or for MuscleFLO Ltd that can be identified by the MuscleFLO Ltd trademark, trade name, or logo affixed to them, in addition to a unique serial number when applicable.
6.2. The FOREVER SUPPORT WARRANTY does not apply to any non–MuscleFLO Ltd product, even if packaged or sold with MuscleFLO products. Non - MuscleFLO manufacturers and suppliers may provide their warranties.
6.3. This FOREVER SUPPORT WARRANTY does not cover MuscleFLO Ltd products sold by Unauthorised Distributors.
6.4. This FOREVER SUPPORT WARRANTY does not cover Misuse, alterations to the device, poor maintenance, or accidental damage (such as dropping a device)
6.5. Misuse with liquids (lubricants, lotions, creams, water, beverages, and other liquids)
6.6. Use of unauthorised or non-original attachments/accessories to the device, unauthorised repairs, tampering with, such as the unauthorised repair or attempted repair of the product.
6.7. Device alterations and modifications, power loss, or voltage changes, use of non-original chargers and power adaptors.
6.8. Malfunctions caused by failure to maintain the device according to the manufacturer’s guidelines/operation in violation of the written safety precautions provided with the product
6.9. Non-appropriate environmental storage/use conditions that may affect the device operation.
Authorised Distributors will provide the same warranty. By doing so, they will be obligated to provide you with the same warranty the company offers.
For all online sales, the warranty is valid only if you purchase your product from MuscleFLO at:
MuscleFLO official website www.MuscleFLO.com
MuscleFLO official Amazon store
MuscleFLO official eBay page
MuscleFLO official Facebook/ Instagram page
Please verify the warranty before purchasing from any existing authorised online retailer, as terms may differ when buying from an online reseller.
FOREVER SUPPORT WARRANTY explained:
Within the first year from the date of your purchase, MuscleFLO will replace any device that incurs a technical fault. The warranty does not cover any damages resulting from misuse.
Customers purchasing from outside the United Kingdom are solely responsible for paying any customs duties, VAT, import taxes, or other applicable charges that may arise from the shipment of products from the UK to their destination country. It is the customer’s responsibility to verify and cover any such costs in compliance with their local import regulations.
At the end of the 12 months, any replacement for a damaged device will incur an admin, shipping, and handling fee, as stated below.
MiniFLO - £39.95
MiniFLO PRO - £39.95
FLO - £49.95
PowerFLO P50 - £64.95
Tens PRO - £17.95
Europe - £9.95 /North America - £24.95/ Rest of the world - £34.95
No replacement will be sent without this payment.
How to activate your FOREVER SUPPORT WARRANTY:
First, you need to activate your warranty; please go to the Warranty registration page www.muscleflo.com. To exchange your damaged or faulty product, please send to us the following:
The product is within its original box.
A copy of the original purchase receipt.
A purchase receipt must accompany all replacements!
Contact our customer service team before shipping for a replacement/ exchange at info@MuscleFLO.com